FAQ

We are pleased to offer free shipping on all orders! You won’t have to worry about any additional shipping costs. Enjoy the convenience of having your items delivered to your doorstep without any extra charges.

With our free standard shipping option, the delivery time for your order will depend on various factors such as your location and the shipping carrier’s policies. On average, you can expect your order to be delivered within 3 to 7 business days after it has been processed and shipped. Please note that this is an estimate, and actual delivery times may vary. Once your order is shipped, we will provide you with a tracking number so you can monitor its progress and get a more accurate estimate of when it will arrive. Rest assured, we strive to get your order to you as quickly as possible while ensuring a safe and reliable delivery.

We accept the following payment methods:

• Credit/debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

At this time, we currently offer shipping services exclusively within the lower 48 states of the United States. We do not offer international shipping. However, we are continually evaluating and expanding our shipping options, so please check back in the future to see if international shipping becomes available. We apologize for any inconvenience this may cause and appreciate your understanding.

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of receiving them. Please refer to our Return Policy for detailed instructions on how to initiate a return.

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package on our website or through the shipping carrier’s website. You may also visit the Track my order page.

If you encounter any issues with your order, please contact our customer support team via support@sofloria.com as soon as possible. We will be happy to assist you and resolve any problems.

We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee changes, we will do our best to accommodate your request.

Yes, all our products are authentic. We take great pride in offering genuine, high-quality products sourced directly from trusted manufacturers, authorized distributors, and reputable suppliers. We understand the importance of authenticity and strive to ensure that our customers receive genuine products that meet their expectations. If you have any concerns or questions regarding the authenticity of a specific product, please feel free to reach out to our customer support, and we will be happy to assist you.

You can reach our customer support team by emailing support@sofloria.com or by calling 904-532-1762 during business hours. Alternatively, you can also visit our Contact Us page for additional contact options.